![]() ![]() How unreasonable is that? I would purchase at Lowes and ********** anytime of the day but unfortunately, we listened to our contractor on his recommendation on Floor and Decor. We were returning unused materials worth $600. 12, 2022 but no reply or response until now. 9, 2022 and then a follow-up letter on Dec. It was the only time we have tried returning any item to ***************************** after purchasing thousands of dollars for materials.We wrote a letter and mailed it to The ******************* on Nov. ![]() So we went of a ***************************** store to return the items for a store credit with all the original receipts, but the return was denied and was referred to your office. ![]() Per their receipt, for the return of products that exceed the 90 days, the customers will only be given store credits. By the time we were trying to return the unused items/unopened items to *****************************, we did not realize we only had 90 days to do so and it was already passed 90 days. Unfortunately, due to problems which were beyond our control (such as delayed delivery of kitchen cabinets, contractor work quality issues, stock availability issues on some materials, etc.), the renovation was not finished until 1st week of Oct. We never returned a single item while the renovation was going on to make sure all materials needed by the contractor were available to him until the renovation was complete. We purchased several materials/items from ***************************** at different times during the renovation. We started renovation of our house mid-June 2022. ![]()
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